VegasHero Casino Cookie Policy

At Vegas Hero, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them across the VegasHero Casino platform, what choices you have regarding their use, and how they help us deliver a better, more personalised gaming experience for you. By continuing to browse and use our website at vegashero.com, you consent to our use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files that are placed on your device — your computer, smartphone, or tablet — when you visit a website. Here at VegasHero, we use cookies to help our platform function correctly, remember your preferences, and understand how you interact with our services. Cookies allow us to recognise your browser the next time you visit, making your experience smoother and more efficient.

Cookies may be set by us directly (first-party cookies) or by third-party services we use, such as analytics providers or game suppliers. They can be either session cookies — which are deleted when you close your browser — or persistent cookies, which remain on your device for a set period of time.

Why We Use Cookies

Our VegasHero platform relies on cookies for several important purposes. We use them to ensure the technical functionality of our site, improve your gaming experience, and deliver relevant content. Below are the main reasons we use cookies:

• To keep you securely logged in during your VegasHero Casino session
• To remember your language and display preferences
• To analyse site traffic and understand how players use our platform
• To protect against fraud and ensure the security of your account
• To enable our customer support tools, including live chat
• To deliver personalised offers, bonuses, and promotions relevant to your activity
• To measure the effectiveness of our marketing campaigns

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our Vegas Hero website to function properly. Without them, core features such as account login, navigation, and transaction processing would not work. We do not require your consent to place strictly necessary cookies, as they are critical to delivering the services you have requested. These include cookies that manage your session when you complete the VegasHero casino login process or access your account dashboard.

Functional Cookies

We use functional cookies to remember choices you make and provide enhanced, personalised features on our VegasHero platform. For example, we may store your preferred currency — whether EUR, USD, BTC, or any of the other currencies we support — as well as your language selection from our 16 available localisations. These cookies help us give you a consistent experience every time you return to our site.

Analytics and Performance Cookies

At Vegas Hero, we use analytics cookies to collect aggregated, anonymous information about how visitors use our website. This data helps us understand which pages are most popular, how players navigate through our gaming library of over 10,000 titles, and where technical issues may arise. We use this information to continuously improve our platform and the experience we offer to every player.

We may use services such as Google Analytics for this purpose. These third-party providers set their own cookies and collect data in accordance with their own privacy policies.

Marketing and Targeting Cookies

Our VegasHero Casino marketing partners may set cookies to track your activity across different websites and show you relevant advertisements about our services. These cookies record your visit to our site, the pages you viewed, and the links you followed. We may share this information with our advertising partners to help deliver ads that are relevant to your interests — for example, information about our welcome bonus of 100% up to €500 + 200 Free Spins, or our crypto welcome bonus of 200% up to 3,000 USDT.

You have the right to opt out of marketing cookies at any time using our cookie preference tool or through your browser settings.

Third-Party Cookies

Some cookies on our Vegas Hero website are set by third-party services we have integrated into our platform. These include our game providers — such as Evolution, Pragmatic Play, Microgaming, and many others — as well as payment processors including MasterCard, Visa, and CoinsPaid. We also embed cookies from our live chat and customer support tools. We do not control third-party cookies, and we encourage you to review the respective privacy policies of these providers.

How to Manage Your Cookie Preferences

We at VegasHero respect your right to control how your data is used. You can manage your cookie preferences in the following ways:

• Cookie Consent Tool: When you first visit our site, we present a cookie consent banner that allows you to accept or decline non-essential cookies.
• Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these in the "Privacy" or "Settings" section of your browser. You can choose to block or delete cookies entirely, although this may affect how our website functions for you.
• Opt-Out Links: For analytics providers like Google Analytics, you can use their official opt-out browser add-on to prevent data collection.
• Third-Party Opt-Out: You can manage interest-based advertising preferences through tools provided by industry bodies such as the Digital Advertising Alliance or the Network Advertising Initiative.

Please note that if you choose to disable or delete cookies, some features of our VegasHero Casino platform — including account login, game preferences, and live chat support — may not function as intended.

Cookie Retention Periods

Different cookies we use remain on your device for varying lengths of time. Session cookies are erased automatically when you close your browser, while persistent cookies may remain for anywhere from 30 days to two years, depending on their purpose. We regularly review the cookies we use and remove any that are no longer necessary for providing our services at Vegas Hero.

Changes to This Cookie Policy

We reserve the right to update this Cookie Policy at any time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you by displaying an updated notice on our VegasHero Casino website. We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions or concerns about how we use cookies at Vegas Hero, please do not hesitate to get in touch with our support team. We are available 24/7 via live chat on our website, or you can reach us by email at [email protected]. Our team is always happy to assist you with any privacy-related enquiries.